What is the cost of Hounddog Helpdesk?
Hounddog Helpdesk costs $49.99 for the application and then $10 a month or discounted at $100 for a year for a Zoho account.
Do I need a separate Zoho account if I purchase multiple apps?
No, all you need is one $10 a month or $100 a year Zoho account for up to 50 apps and 5,000 records.
How do I get the application?
Simply create a Zoho Professional account for $10 a month or $100 for the year. Use an existing email account from your organization to create the account, usually firstname.lastname@example.org. Emails that are generated from your application will use this email address as the reply.
Do I need an account for every user who enters a ticket?
No, you only need the one account. The Ticket Entry and Report forms do not require an account.
How do I enter my employee names?
Names can entered individually or imported using an Excel or comma delimited file. The same is true of locations and problem types.
How many records can I have?
The Zoho Professional license allows for 5,000 records. That can be a combination of employees and help desk tickets. If you exceed the 5,000 records, you can easily upgrade your license.
What if I want to customize the application?
Because you own your Zoho account, you can customize the application anyway you want. You are entitled to Zoho support. But if you prefer, requests for customizations can be made through Hounddog Solutions website. We will estimate the cost and send you a quote.
How do my users know the status of their ticket?
Every time you change the status of the ticket, an email is generated to the person who entered the ticket. Every ticket is initially unassigned. By opening the ticket, an email is generated to the user. Every time the status changes a new email is generated.
Why is everything named after dogs?
Because its fun, we love dogs, and we really like the branding we can do. Watch soon for customized T-Shirts with our logo on the front and word cloud on the back.