Hounddog Helpdesk was built out of necessity. As a small technology shop, our department needed a way to track support requests without breaking the bank, For an initial investment of only $49.99 and then $100 a year maintenance cost for using Zoho creator, you get an easy to use, cost effective, customizable Help Desk Solution. We also used it for maintenance requests, see Fido Fixit.
The system works great off the shelf or is fully customizable. Simply enter the email address of your users by typing them in or importing them, add some 2 tier locations and 2 tier problem types and you are ready to go.
After every ticket is created, an email is generated to the owner of the app, usually a help desk email account. On any change in status, an email is generated to the customer and finally on any change in technician an email is sent to the tech. So communication is easily done.
Reports are simple as well. You can view tickets that are unassigned, open, closed or pending. Technicians can be assigned a view so they prioritize on only their tickets. And all this by using only one Zoho account.
A full working version is available in the Zoho Marketplace.
To receive the code to install Hounddog Helpdesk, please complete the transaction below and the file and installation instructions will be emailed to you.
For more information, contact our sales department at firstname.lastname@example.org.